Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Hi Months ago, my windows 10 crashed and it needs to reboot by plugging in the recovery disk. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Replies 1 . Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles. Support Knowledge Base Article. Article Number: Print Email English Česky Dansk Deutsch English Español Suomi Français Italiano 日本語 한국어 Nederlands Norsk Polski Português Русский Svenska Türkçe 繁體中文 简体中文.

How to Download and Use the Dell Operating System Recovery Image Learn how to download an image for your Dell computer and use that image to restore your Windows operating system. Summary: Learn how to download an image for your Dell computer and use that image to restore your Windows operating system. See less Learn how to download an image for your Dell computer and use that image to restore your Windows operating system. Article Content Article Properties Rate This Article. Symptoms Note: Windows 11 is ONLY supported with the Automated by SupportAssist option.

Note: The Dell operating system recovery image is available for the original operating system that was shipped with the Dell computer. Note: The Dell operating system recovery image must be used on Dell computers only. It is not designed or tested for use on non-Dell computers. Using the Dell operating system Recovery Tool to create USB recovery media on a Windows computer: The Dell operating system Recovery Tool helps you download the operating system recovery image that is customized for your Dell computer and create a USB recovery media. Step 1: Download and install the Dell operating system Recovery Tool. Click Download operating system Recovery Tool and save the file to the computer Figure 1 [English only].

Browse to the folder where the downloaded file is saved. Double-click the downloaded file and follow the on-screen instructions to complete the installation process. Figure 1: Reinstall Microsoft Windows Download operating system Recover Tool. Step 2: Creating the Dell operating system Recovery Media Launch the operating system Recovery Tool application Figure 2 [English only]. Identify the computer requiring recovery media using the Service Tag. If you are downloading the recovery image using the same Dell computer, select For this computer, and click NEXT and skip to step 7 of this section. Figure 2: Operating system Recovery Tool If you are using another working computer to create the recovery media, Select For another computer, enter the Service Tag of the computer you want to create recovery media for, and click the Magnifying Glass icon to search for the computers identity Figure 3 [English only]. Note: If the Service Tag of your Dell computer is not recognized, contact Dell Technical Support.

Note: The Dell operating system Recovery Tool identifies the original operating system that was preinstalled on the Dell computer. The Dell operating system Recovery Tool does not provide alternate operating systems for download. The Automated by SupportAssist recovery image will be selected by default. Warning: Dell Technologies recommends that you back up any important data from the USB drive. The Dell operating system Recovery Tool formats the USB drive and all the data on the USB drive will be erased permanently. Frequently asked questions Show all Hide all. Can I create operating system Media with an exsisting ISO file in the Dell operating system Recovery Tool? How to create a USB recovery media using an ISO image Download and install the Dell operating system Recovery Tool on a Windows computer.

Click Start, then open the Dell operating system Recovery Tool application. NOTE: Click Yes in the User Account Control prompt. The Windows user account must have administrator privileges to install the Dell operating system Recovery Tool application. WARNING: Dell Technologies recommends that you back up any important data from the USB flash drive. The Dell operating system Recovery Tool formats the USB flash drive and all the data on the USB flash drive will be erased permanently. What is the difference between the recovery images named Windows 10 and Windows 10 Automated by SupportAssist?

Figure Difference between Windows 10 or Windows 11 Automated by SupportAssist and Windows 10 or Windows 11 images image in English SupportAssist OS Recovery is supported on select Dell computers that run a Dell factory-installed Microsoft Windows 10 or Windows 11 operating system. Key features of SupportAssist OS Recovery: Scan Hardware—Run a diagnostic scan on your computer to detect hardware issues. Repair System—Troubleshoot common issues that may occur before your computer boots to the operating system. This option enables you to avoid the need to restore your computer to its factory state. Back Up Files—Create a copy of your personal files on an external storage device. Restore System—Restore the operating system and default applications to the state they were in when your computer was shipped from the Dell factory.

Cloud Image Restore—Download and install the new operating system on your computer along with the default drivers and applications. What is Dell SupportAssist OS Recovery and how do I use it on my Windows 10 or Windows 11 computer? Note: If the partitions on the hard drive are altered in any way clean install of Windows or other operating systems , the SupportAssist OS Recovery partition may no longer be available. How do I download the operating system recovery image using a non-Dell computer? The Dell operating system recovery image can be downloaded using a non-Dell computer. On a Windows-based computer - Dell Technologies recommends using the Dell operating system Recovery Tool to download the operating system recovery image and create the USB recovery media.

See the using the Dell operating system Recovery Tool section of this article. On an Ubuntu or Linux-based computer - See the Dell knowledge base article How to Download and Use the Dell operating system Recovery Image in Ubuntu or Linux. On a Mac or Android device Browse to the Dell Recovery Image website. Enter the Service Tag of the Dell computer and the verification code, and click Check Availability. Select the Windows, Ubuntu, or Linux operating system, and click Download Selected Files. Review the Terms and Conditions, and click Continue to download the file. Save the operating system recovery image file ISO file format. Use a Windows or Linux-based computer to create the USB recovery media.

Note: The integrated disk utility on Mac computers does not support formatting a drive using the NTFS file system. The install. wim file of the Windows operating system is larger than 4 GB and may cause errors while trying to create the USB recovery key. Dell Technologies recommends using a Windows or Linux-based computer to create the USB recovery drive. Note: The terminal utility may not be accessible on all Android devices. Android devices may also require a special USB OTG adapter to connect USB drives to the device. How do I download the operating system recovery image using a Linux, Mac, or Android device? Dell operating system Recovery Tool utility works on Windows-based computers only. How do I download the bit version of Windows ISO? What do I do if the ISO download fails? What do I do when my Dell Windows 7 computer does not boot to the USB recovery media?

To successfully boot to the USB recovery media to install Microsoft Windows 7 on the Dell computer: Restart the computer. At the Dell logo screen, tap the F12 key until you see the Preparing one time boot menu in the top-right corner of the screen. Use the arrow keys to select BIOS or System Set up and press the Enter key. Disable Secure Boot. Enable Legacy Boot in the BIOS. Save the BIOS settings, and reboot the computer.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Do you want to reinstall the operating system due to a computer crash, hard drive replacement, or other serious software problem with your Dell computer? Dell Technologies recommends that supported computers use Dell SupportAssist OS Recovery Automated by SupportAssist for a premium restoration experience. For a list of computers that support SupportAssist OS Recovery, see the Dell SupportAssist OS Recovery Support Matrix for a full list. For more information about using SupportAssist OS Recovery, see article, " Restore your Computer Using SupportAssist OS Recovery". If your computer does not support Dell SupportAssist OS Recovery, Dell provides operating system recovery image for Windows, Ubuntu, or Linux that was factory installed on your computer.

You can download and use the Dell operating system recovery image to perform a clean installation, or reinstall Windows, Ubuntu, or Linux on your Dell computer. The Dell operating system recovery tool provides an interface to quickly download and create a bootable USB drive to reinstall the operating system. Dell customization of the operating system recovery image includes Windows, Ubuntu, or Linux operating system and all the factory-installed device drivers for that specific platform. To learn about downloading the operating system recovery image using a non-Windows computer, see the Dell knowledge base article How to Download and Use the Dell Operating System Recovery Image in Ubuntu or Linux. Using the Dell operating system Recovery Tool to create USB recovery media on a Windows computer:.

The Dell operating system Recovery Tool helps you download the operating system recovery image that is customized for your Dell computer and create a USB recovery media. The Dell operating system Recovery Tool allows you to download either Microsoft Windows, Ubuntu, or Linux operating system recovery image that was preinstalled on your Dell computer. The Advanced Mode in Dell operating system Recovery Tool allows you to create a USB recovery media using an operating system image file in ISO file format. This is useful if you downloaded the operating system recovery image using a Linux, Mac, or Android device.

Windows 10 or Windows 11 or Windows 11 recovery image enables you to format the hard drive and install a clean copy of Windows 10 on your computer. The file size of this recovery image is considerably higher than the Windows 10 or Windows 11 Automated by SupportAssist. The recovery image that is named Windows 10 or Windows 11 Automated by SupportAssist enables you to create a USB recovery media for Dell computers that support SupportAssist OS Recovery Figure 12 [English only]. Figure Difference between Windows 10 or Windows 11 Automated by SupportAssist and Windows 10 or Windows 11 images image in English. SupportAssist OS Recovery is supported on select Dell computers that run a Dell factory-installed Microsoft Windows 10 or Windows 11 operating system.

To learn more about SupportAssist OS Recovery, see the Dell knowledge base article How to Use Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery provides a recovery environment with tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system after repeated attempts, it automatically starts SupportAssist OS Recovery. This recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. SupportAssist OS Recovery is supported on select Dell computers that run a Dell factory-installed Microsoft Windows 10 operating system.

For the list of computers where SupportAssist OS Recovery is available, see the Dell SupportAssist OS Recovery Support Matrix under Dell SupportAssist OS Recovery Support Documentation. The Dell operating system recovery image can be downloaded using any Windows, Ubuntu, Linux, Mac, or Android device. Dell Windows recovery image is available for bit Microsoft Windows operating systems. The bit version of Windows is not available for download. Dell operating system Recovery Tool can pause and resume the download if there is a network connectivity issue.

The download resumes when the network connection is restored. Typical operating system recovery image files in an ISO file format are between GB in size the file size varies between different operating systems. Once the file is downloaded, the Dell operating system Recovery Tool verifies the integrity of the file before creating the USB recovery media. The time to download and verify that the integrity of the file can vary depending on network speed and file size. To successfully boot to the USB recovery media to install Microsoft Windows 7 on the Dell computer:. If you download a large file through a Dell online application such as the Dell operating system Recovery Tool , you may receive a "Not enough space on drive" error.

This is due to a space limitation on the hard drive where the files are being saved to. Some operating system recovery images can be up to 16 GB in file size. To correct this error, free up additional disk space on the hard drive. For information about freeing up disk space in Microsoft Windows, see the Dell knowledge base article How to Free up Disk Space in Microsoft Windows. If you have an external hard drive or secondary hard drive with more disk space, select that drive to save the files. You can try to resolve this issue by using a different brand of USB drive. Certain brands of USB drives may cause this issue. The operating system recovery image may not contain the latest device drivers for your Dell computer. The latest device drivers are available at Dell. After the operating system is installed, Dell Technologies recommends that you download and install the latest device drivers.

To learn more about downloading and installing device drivers, see the Dell knowledge base article How to Download and Install Dell Drivers. To learn more about Windows activation, see the Dell knowledge base article Windows Product Key Frequently Asked Questions FAQ. The operating system recovery image does not include the software that was preinstalled on your Dell computer. To learn more about downloading and installing Dell factory-installed software, see the Dell knowledge base article Where Can I Download Drivers and Dell-Installed Software for My Dell Computer. If the Dell operating system Recovery Tool fails to launch after installation or if running the installer does not start the installation process, temporarily disable the anti-virus or anti-malware software that may be installed on the computer and then run the application or the installer again.

If the Dell operating system Recovery Tool shows this error or does not recognize the Service Tag of your Dell computer, contact Dell Technical Support for further assistance. Out of warranty? No problem. Browse to the Dell. Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations. Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles. Support Knowledge Base Article. Article Number: Print Email English Česky Dansk Deutsch English Español Suomi Français Italiano 日本語 한국어 Nederlands Norsk Polski Português Русский Svenska Türkçe 繁體中文 简体中文. How to Download and Use the Dell Operating System Recovery Image Learn how to download an image for your Dell computer and use that image to restore your Windows operating system.

Summary: Learn how to download an image for your Dell computer and use that image to restore your Windows operating system. See less Learn how to download an image for your Dell computer and use that image to restore your Windows operating system. Article Content Article Properties Rate This Article. Symptoms Note: Windows 11 is ONLY supported with the Automated by SupportAssist option. Note: The Dell operating system recovery image is available for the original operating system that was shipped with the Dell computer. Note: The Dell operating system recovery image must be used on Dell computers only. It is not designed or tested for use on non-Dell computers. Using the Dell operating system Recovery Tool to create USB recovery media on a Windows computer: The Dell operating system Recovery Tool helps you download the operating system recovery image that is customized for your Dell computer and create a USB recovery media.

Step 1: Download and install the Dell operating system Recovery Tool. Click Download operating system Recovery Tool and save the file to the computer Figure 1 [English only]. Browse to the folder where the downloaded file is saved. Double-click the downloaded file and follow the on-screen instructions to complete the installation process. Figure 1: Reinstall Microsoft Windows Download operating system Recover Tool. Step 2: Creating the Dell operating system Recovery Media Launch the operating system Recovery Tool application Figure 2 [English only]. Identify the computer requiring recovery media using the Service Tag. If you are downloading the recovery image using the same Dell computer, select For this computer, and click NEXT and skip to step 7 of this section.

Figure 2: Operating system Recovery Tool If you are using another working computer to create the recovery media, Select For another computer, enter the Service Tag of the computer you want to create recovery media for, and click the Magnifying Glass icon to search for the computers identity Figure 3 [English only]. Note: If the Service Tag of your Dell computer is not recognized, contact Dell Technical Support. Note: The Dell operating system Recovery Tool identifies the original operating system that was preinstalled on the Dell computer. The Dell operating system Recovery Tool does not provide alternate operating systems for download. The Automated by SupportAssist recovery image will be selected by default. Warning: Dell Technologies recommends that you back up any important data from the USB drive. The Dell operating system Recovery Tool formats the USB drive and all the data on the USB drive will be erased permanently. Frequently asked questions Show all Hide all.

Can I create operating system Media with an exsisting ISO file in the Dell operating system Recovery Tool? How to create a USB recovery media using an ISO image Download and install the Dell operating system Recovery Tool on a Windows computer. Click Start, then open the Dell operating system Recovery Tool application. NOTE: Click Yes in the User Account Control prompt. The Windows user account must have administrator privileges to install the Dell operating system Recovery Tool application. WARNING: Dell Technologies recommends that you back up any important data from the USB flash drive. The Dell operating system Recovery Tool formats the USB flash drive and all the data on the USB flash drive will be erased permanently.

What is the difference between the recovery images named Windows 10 and Windows 10 Automated by SupportAssist? Figure Difference between Windows 10 or Windows 11 Automated by SupportAssist and Windows 10 or Windows 11 images image in English SupportAssist OS Recovery is supported on select Dell computers that run a Dell factory-installed Microsoft Windows 10 or Windows 11 operating system. Key features of SupportAssist OS Recovery: Scan Hardware—Run a diagnostic scan on your computer to detect hardware issues. Repair System—Troubleshoot common issues that may occur before your computer boots to the operating system. This option enables you to avoid the need to restore your computer to its factory state.

For more information about using SupportAssist OS Recovery, see article, " Restore your Computer Using SupportAssist OS Recovery". Any content on the flash drive will be deleted. This article may have been automatically translated. If you want to create an installation DVD, choose ISO file as well. Mount the ISO file directly or insert the created media to boot another computer. Article Number: Print Email English Česky Dansk Deutsch English Español Suomi Français Italiano 日本語 한국어 Nederlands Norsk Polski Português Русский Svenska Türkçe 繁體中文 简体中文. Cancel Submit.

Categories:

• Files
• Music
• Movies
• Games
• Soft